1. Entry & membership — A valid membership or day pass is required to enter and use the gym. Memberships are non-transferable and may not be shared.
2. Payments & membership terms — Membership, PT, discounts, freezes, extensions, refunds, and special offers are subject to Fitfinity Fitness terms and management approval. No unauthorized discounts or free services may be offered.
3. Personal training — Only authorized Fitfinity Fitness trainers may conduct personal training sessions. Freelance/outside trainers are not permitted to conduct PT sessions on the premises.
4. Workout attire — Members must wear suitable and appropriate workout clothing and footwear while using the gym.
5. Equipment use — Use equipment only for its intended purpose, follow instructions, use weights safely, and return equipment after use. Do not drop, misuse, or deliberately abuse equipment.
6. Staff & trainer instructions — Follow reasonable safety instructions given by management, trainers, and staff.
7. Safety & health — Stop exercising and inform staff if you experience chest pain, dizziness, unusual shortness of breath, severe pain, or any other concerning symptom. Disclose relevant health conditions, injuries, limitations, and changes in health.
8. Photography & recording — Do not photograph or record other members without their consent. Do not interfere with another member's privacy or workout.
9. Conduct — Respectful behavior toward members, trainers, and staff is required. Harassment, threats, fighting, abusive behavior, or disruptive conduct may result in suspension or termination of membership.
10. Prohibited substances — Smoking, alcohol, illegal drugs, and being under the influence of substances that may impair safe gym use are prohibited on the premises.
11. Personal belongings — Members are responsible for their own belongings. Fitfinity Fitness is not responsible for loss, theft, or damage to unattended personal property.
12–16. Damage & property — Members are responsible for damage to equipment, property, furniture, facilities, or other assets caused by negligence, misuse, intentional damage, or failure to follow instructions, and may be required to pay the reasonable/full cost of repair or replacement, subject to management decisions and applicable law. Damage must be reported immediately; do not attempt repairs. Fitfinity Fitness may investigate incidents using staff reports and CCTV where applicable, and may restrict renewal or further services until confirmed amounts are settled where legally permitted.
17. Cleanliness — Keep workout areas clean and return items to their designated places.
18. Children & guests — Guests must comply with Fitfinity Fitness rules and any applicable age, supervision, and day-pass requirements.
19. Closures & operating changes — Fitfinity Fitness may close or change operating hours for Poya days, public holidays, maintenance, emergencies, events, or other operational reasons. Follow official gym announcements.
20. Management rights — Management may enforce these policies, make reasonable safety decisions, and suspend or terminate access for serious or repeated violations, subject to applicable law.